Privacy policy

Effective Date: [20/04/2025]

1. Introduction & Scope

Welcome to Magical Morocco Trips! We’re committed to protecting your privacy and being transparent about how we handle your personal information.

This Privacy Policy applies to Magical Morocco Trips and governs how we collect, use, and protect personal data when you visit our website at www.magicalmoroccotrips.com or use our services. By using our website or booking with us, you agree to the practices described in this policy.

We respect your privacy and want you to feel confident when sharing information with us as you plan your magical journey to Morocco.

2. Information We Collect

Information You Provide Directly

When you interact with our website or book a trip, you may provide us with:

  • Personal details: Name, email address, phone number, date of birth
  • Travel preferences: Dietary requirements, accessibility needs, interests
  • Payment information: Credit card details, billing address (processed securely through our payment partners)
  • Travel documents: Passport information when required for bookings
  • Communications: Messages you send us through contact forms, emails, or chat

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical data: IP address, browser type, device information, operating system
  • Usage data: Pages visited, time spent on site, links clicked, referral sources
  • Location data: General location based on your IP address (not precise GPS location)
  • Cookies and tracking data: Information stored through cookies and similar technologies

Information from Third Parties

We may receive information about you from:

  • Booking partners: Hotels, tour operators, and activity providers
  • Social media platforms: If you connect through social login
  • Analytics providers: Aggregated website usage data

3. How We Use Your Information

We use your personal information to:

  • Provide our services: Process bookings, arrange travel experiences, coordinate with local partners
  • Personalize your experience: Recommend trips based on your interests and preferences
  • Process payments: Handle transactions securely and send booking confirmations
  • Communicate with you: Send booking updates, travel tips, newsletters (with your consent)
  • Improve our services: Analyze website usage to enhance user experience
  • Meet legal requirements: Comply with travel regulations, tax obligations, and safety requirements
  • Protect our business: Prevent fraud, secure our website, and resolve disputes

4. Cookies & Tracking Technologies

Types of Cookies We Use

  • Necessary cookies: Essential for website functionality (login, booking process, security)
  • Performance cookies: Help us understand how you use our site to improve performance
  • Functionality cookies: Remember your preferences and personalize your experience
  • Advertising cookies: Show you relevant travel offers and measure ad effectiveness

Managing Your Cookie Preferences

You can control cookies through:

  • Browser settings: Most browsers allow you to block or delete cookies
  • Our cookie banner: Adjust preferences when you first visit our site
  • Privacy settings: Update your preferences in your account dashboard

Note that blocking necessary cookies may affect your ability to use certain website features or complete bookings.

5. Third-Party Sharing

We may share your information with trusted partners to provide our services:

Booking Partners

  • Hotels and riads: To confirm reservations and special requests
  • Tour operators: To arrange guided experiences and transportation
  • Activity providers: To book specific experiences and ensure safety requirements

Service Providers

  • Payment processors: To handle transactions securely
  • Email services: To send confirmations and newsletters
  • Analytics providers: To understand website usage (in anonymized form)
  • Customer support tools: To provide better assistance

Legal Requirements

We may disclose information when required by law, to protect safety, prevent fraud, or respond to legal processes.

We never sell your personal information to third parties for their marketing purposes.

6. User Rights & Choices

You have important rights regarding your personal information:

Your Rights Include

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data (subject to legal requirements)
  • Restriction: Limit how we process your information
  • Data portability: Receive your data in a portable format
  • Object: Opt out of certain processing activities
  • Withdraw consent: Stop marketing communications or other consent-based processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at thegoodkech@gmail.com with your request. We’ll respond within 30 days and verify your identity for security purposes.

For marketing communications, you can also unsubscribe using the link in our emails or update preferences in your account.

7. Data Retention

We keep your information only as long as necessary:

  • Marketing data: Until you unsubscribe or 3 years of inactivity
  • Booking records: 7 years for tax and legal compliance
  • Website analytics: 26 months in anonymized form
  • Customer support records: 3 years after your last interaction
  • Payment information: We don’t store complete payment details; our processors retain them per their policies

After these periods, we securely delete or anonymize your data unless we have a legal obligation to retain it longer.

8. Security Measures

We take your data security seriously and implement:

Technical Safeguards

  • HTTPS encryption: All data transmission is secured with SSL certificates
  • Data encryption: Sensitive information is encrypted both in transit and at rest
  • Access controls: Limited access to personal data on a need-to-know basis
  • Regular security updates: Our systems are kept current with security patches

Organizational Measures

  • Staff training: Our team is trained on data protection best practices
  • Incident response: We have procedures to quickly address any security breaches
  • Regular audits: We review our security measures and privacy practices regularly

While we implement strong security measures, no system is 100% secure. We encourage you to protect your account credentials and contact us immediately if you suspect unauthorized access.

9. International Transfers

As a Morocco-based travel company serving international clients, your data may be transferred to and processed in different countries, including Morocco and potentially the United States or European Union, depending on our service providers.

When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Adequacy decisions: Transferring to countries with adequate data protection laws
  • Standard Contractual Clauses: Using EU-approved contracts for data protection
  • Certification schemes: Working with providers who meet international privacy standards

These measures ensure your data receives the same level of protection regardless of where it’s processed.

10. Children’s Privacy

Our services are designed for adults planning travel. We do not knowingly collect personal information from children under 16 without parental consent.

If you’re booking travel for a minor:

  • Parental consent: Parents or guardians must provide consent for data collection
  • Limited collection: We only collect necessary information for travel arrangements
  • Extra protection: Children’s data receives additional security measures

If we become aware that we’ve collected information from a child without proper consent, we’ll delete it promptly. If you believe we have such information, please contact us at thegoodkech@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices or services
  • New legal requirements
  • Technology improvements
  • User feedback

When we make significant changes:

  • Notice: We’ll post the updated policy on our website with a new effective date
  • Email notification: For material changes, we may email registered users
  • Your choices: Continued use of our services means you accept the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

We’re here to help with any privacy questions or concerns:

Email: thegoodkech@gmail.com

Response time: We aim to respond to privacy inquiries within 2-3 business days

For urgent matters: Please mark your email as “URGENT – Privacy Matter”

You can also contact us through:

  • Our website contact form
  • Social media channels (for general inquiries)

If you’re not satisfied with our response, you have the right to file a complaint with your local data protection authority.

Last updated: [18/05/2025]

Thank you for trusting Magical Morocco Trips with your travel dreams. We’re committed to protecting your privacy every step of your Moroccan adventure.